Question 1

What activities are available?

Accepted Answer

In the morning, the children have access to the GBKO cupboard. This contains a large variety of toys, games, puzzles and craft equipment. In the afternoon, children may choose from the GBKO cupboard or the sports cupboard. The sports cupboard contains various balls, hula hoops, stilts, frisbees, skipping ropes, et cetera.

Question 2

Can my child use a device/smartwatch at GBKO?

Accepted Answer

Because we are a screen-free programme, we ask that devices and smart watches are not used or worn at GBKO. They can be handed to staff at the beginning of the session, and collected when parents sign their children out.

Question 3

What if my child is away from school or goes home sick?

Accepted Answer

Please let us know if you child will not be attending on a day they normally come to us. You can email, phone or text to let us know. (Sometimes text messages don't get to us, so we have a policy of always replying to texts, to ensure you know we got your message)

Question 4

What happens with lost property?

Accepted Answer

We have a lost property box in the GBKO cupboard. We try to get lost items back to their owners as quickly as possible, and this is easy when items are clearly labelled. If we cannot find the owner, the items go into the school lost property which is located just outside the library.

Question 5

My child has food allergies, what will happen when food is served?

Accepted Answer

For the afternoon session, you may send your child with a packed afternoon tea, or put extra food in their lunch box so there is enough for them to eat when we have afternoon tea together. Alternatively, you may provide labelled non-perishable food which we can serve them at afternoon tea time. We can keep these items in the kitchen at GBKO. We have a number of children who have allergies and take care to know who they are and what they can and cannot eat. Please be very specific about your child's needs when filling out the enrolment form.

Question 6

What procedures do you have in place if my child gets hurt while at GBKO?

Accepted Answer

We have first aid trained staff, and an accident register. When a child needs care, staff fill in a form to detail what happened, and what care that was provided. You are asked to read and sign the form when you sign your child out. If your child needs urgent medical attention, your child's enrolment form has an area where you give permission for us to get emergency medical care if required. We will refer to this before undertaking a course of action.

Question 7

What happens at the end of the term when school closes at 2pm?

Accepted Answer

GBKO starts at 2pm on that day. It is a free extra service we provide. If your child has a permanent place on that day, they will come to the hall as usual when school finishes.

Question 8

What is the difference between a permanent and casual booking?

Accepted Answer

A permanent booking entitles your child to a place in that session, on that day every week in term time.   A casual booking is not always available, and is given only if we happen to have a space on that particular day.

Question 9

What if I work different shifts each week or have alternate week custody arrangements?

Accepted Answer

You may make a permanent booking, and let us know on the day if your child will attend that day, or further in advance if possible. You will need to pay for sessions whether your child attends or not. Alternatively, you could ask about casual spaces closer to the time, but there is not guaranteed to be a space for your child.

Question 10

What happens if I want to change the sessions my child is booked in for?

Accepted Answer

We will do our very best to accommodate changes, and the sooner you let us know, the more likely it is that we can find a space for your child.

Question 11

Does my child need to attend every day to be charged the daily rate?

Accepted Answer

No, the daily rate is charged for places that are booked each week on a permanent basis, it could even be one session a week. There is a small discount for booking all 5 afternoon sessions, though.

Question 12

What if I want to cancel my child's enrolment?

Accepted Answer

We need one week's notice and your intention to cancel in writing.

Question 13

Is there a waiting list?

Accepted Answer

We do have a waiting list for some sessions, please enquire with staff for an update,

Question 14

Do I still have to pay if my child goes on holiday during the school term.

Accepted Answer

If you have a permanent booking and you are going on holiday during the school term normal fees apply.

Question 15

Do I still need to pay if my child is sick?

Accepted Answer

Yes, you need to pay for a permanent or casual session you have booked even if you child is suddeny ill or away.

Question 16

Why don't I get a bill each week?

Accepted Answer

When you enrol your child in a permanent place at GBKO you will receive a welcome email which will have a weekly amount to pay during term time. If you book a casual session you will get an invoice emailed to you during that week.

Question 17

When do I need to pay?

Accepted Answer

Payment is due anytime during the current week that your child attends.  Must be paid by the Friday afternoon.

Question 18

How do I make a payment?

Accepted Answer

You may pay into GBKO bank account 12 3070 0129532 00 Please use your name and your child's name in the reference fields.

Question 19

Do I still need to pay if there is a level 3 or 4 lockdown?

Accepted Answer

No, under those circumstances, we ask that you discontinue your automatic payments until further notice.

Question 20

Accepted Answer

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Green Bay
Kids Own

Green Bay School, Auckland